Monday, December 16, 2013

24+ Hrs of Downtime in Hearthstone and Battlenet issues!

As a general introduction, I must say that I'm proud of you all beta testers out there... We beta tested THE FUCK out of Hearthstone and Battlenet.


While I must admit that given the fact that most of the US is hunky dory on this matter, we back here in the EU are (as most of the player base in beta admits)... doing other things rather than playing with those decks we helped test with real money.

Now this wouldn't really be such a problem, (I mean who the hell LIVES on Hearthstone?! ...except maybe that one guy that admitted he is "experiencing withdrawal symptoms and that he needed a hit before going to sleep") if in fact we had some decent information on this issue! Meanwhile, back in the real world time moves slow and we are getting half-assed automated responses such as:

Notice the time frame and the lack of anything useful in both posts

There is actually not one article in the news section about what's going on at this time, with the several issues that surfaced yesterday and got even worse today. It's been more than 24 hrs of downtime since the last time Bnet and Hearthstone worked for me (and for what I've read, for most of the users in EU regions).

Having stumbled upon this problem only yesterday (Sunday, Dec. 15th) I thought to myself that it will only take a while to get it fixed! Most likely by tomorrow morning (worst case scenario I told myself... ) we'll get everything back in order. However, as time passed I noticed some ppl are actually doing just fine! So I started to think: Hey, what if this issue is somehow on my end, they did something or... fuck knows, and I can "fix" it by... Google-ing and lurking the forums! I had indeed seen quite a few posts in this regard but not enough to make me believe it's a general thing or that it doesn't have to be solved on the end user side. 

Even atm (edit: this has now completely vanished) there's still something nagging the behind of my brain that maybe if  I tried to change my password (as some poor bastards were asked to do by the Blizz teams), or re-install the game and whatnot it might all go back to normal. Why? Cuz at a first glance on the EU forum and not to mention the US forum, you notice that even though this seems to be quite a BIG thing going down as we speak, there are very few threads regarding what is vaguely called a "disruption" and an "issue". Hell, I don't even know if I'm supposed to wait, make a ticket or try fixin' stuff that ain't really broken on my end! I understand patience and beta, but the lack of info these guys give out on the website (follow us on twitter? ..common :-L) I feel is just disrespectful towards their player base. It hasn't been 3 hrs, it hasn't been 6, it's been more than 24 hrs affecting more than Hearthstone and Battlenet. As a matter of fact I for one don't even remember if there was such a heavy blackout in their entire service history!

This of course (and the striking realization of how little some or most of us do with our spare time... and perhaps lives...? and youth ...? :-s and ...) has gotten some others to re-post vids like the one here, which at this time seems to fit quite well in the general scene:


A few threads to keep an eye on regarding this issue can be found here:
http://eu.battle.net/hearthstone/en/forum/topic/8966267040?page=1

Or more generally here:
http://eu.battle.net/hearthstone/en/forum/8881489/

Looking forward to what happens next!

Update:

We also have a more pronounced response on the US forums made in the form of an official admin locked sticky thread. I quote:

We are currently experiencing issues where players are unable to login, or in some cases start, Hearthstone in the European region.

Players may experience freezes when connecting, followed by an error, be unable to click 'play' on the desktop app, receive messages that their region is unavailable or 'closed', or be unable to connect to the desktop app at all.


We are currently providing updates in the following thread:

http://eu.battle.net/hearthstone/en/forum/topic/8966267040

As well as via our twitter feed:

https://twitter.com/BlizzardCSEU_EN

We do not currently have an estimated time for a resolution of this issue, however we will update this sticky too when we have definitive info about when this will be resolved.


Link: http://us.battle.net/hearthstone/en/forum/topic/10896370060

I think I like Lurdlespor for being around 24/7 and spamming us with some blue posts. On the other hand I must emphasize "we are currently", where currently means over 24 hrs ago and according to other issues that escalated to the current point where B-net is dead and Hearthstone play button was unavailable, it's been over 40 hrs in total.

Sadly, Lurdlespor has very little to do with the way Blizzard handles their stuff and what they let him give out to the public. Thus, I find it a bit discordant to evaluate him when in fact I evaluate my feelings towards what someone at Blizz decide for him to announce.
I like Lurdlespor and I like the guys fixing the games I like. However, I don't like where Blizzard has been headed in the past few years but that might be just me.

Tbh, at this point my angst in finding out what happened is almost if not just as great as playing the actual game. Given the scale of this issue and the silence behind it, I suspect anything in between aliens, an attack on the server locations from the Diablo franchise fans, Kotick selling the servers for being counter-productive and not telling anyone, Jay Wilson being upset that someone made a better game than he did and going all shift-delete on stuff and the list of possible suspects could go on forever.

As we wait, I invite everyone to go to the Hearthstone website and check the top right corner arrow out... Who knows... it just might get unscrewed and fall off.


I double dare you ...

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